Padvish SD

Endpoint Security with Integrated IT Service Management and Internal Support

An integrated solution for protection, resource management, and user support within the organization through a unified console

Order & Demo

Padvish SD is an extended version of the Padvish enterprise endpoint protection solution that integrates IT Service Management (ITSM), knowledge management, and user support capabilities to provide a unified experience for security and support operations within a single console.

In addition to endpoint protection, this solution provides asset management (CMDB), intelligent ticketing, analytical dashboards, SLA management, and support workflow management. It is designed to help technical and support teams deliver faster, more structured, and more effective responses to user requests and operational incidents.

Why Organizations Need Padvish SD

Lack of unified visibility across security and support services

Decentralized support workflows without structured reporting

Fragmented asset management and user support processes

Limited coordination between security and IT service teams

Integration of security and IT services within a single platform

A unified console for managing security, assets, and support operations

From endpoint protection to ITSM workflows without separate tools

A structured and intelligent support model instead of reactive operations

Key Features

Includes all capabilities of the Padvish enterprise antivirus solution, depending on the selected Base or Corporate edition

Service Desk Management Console

Define organizational structures for support teams and users
Define service catalogs and ticket request structures
Manage support teams, specialists, and contractors
Define support workflows, policies, and SLAs
Define hierarchical approval levels for tickets
Integration with enterprise systems and Active Directory for synchronized base information

Knowledge Management Console (Web-Based Dashboard)

Categorize articles, documentation, and solutions based on incident and request structures
Provide search functionality based on text and keywords
Support images and attachment files
Provide predefined solutions for end users based on issue type
Allow support teams to document operational experiences and knowledge

Integrated Ticketing Console (Web-Based Dashboard)

Enable fast and simplified ticket registration for all defined users and roles
Replace paper-based workflows with electronic approval processes
Use an intelligent routing engine with configurable rules to streamline ticket assignment
Integrate with email and SMS platforms for notifications
Support SLA-based monitoring for service response times
Calculate support costs based on services and support teams
Support centralized service desk and call center models for large organizations
Support user satisfaction evaluation for delivered services
Support distributed support structures for geographically dispersed environments
Integrate user authentication with Active Directory and other SSO platforms
Provide reporting and operational metrics for ticket quality and performance

Automated Network Scanning

Automatically scan system information including hardware, software, and system configurations
Automatically scan network devices such as routers, switches, and SNMP-based equipment
Identify Linux systems through a custom SNMP agent
Provide detailed identification of hardware brands, models, and components
Support scheduled and automatic network information updates
Centralize IT asset information within the organizational hierarchy

Automated Network Change Detection

Detect hardware and software changes across systems
Identify newly added or removed assets within the network
Detect simultaneous changes across systems
Support approval workflows and reporting for unmanaged changes

Integrated IT Configuration Management Console (Web-Based)

Provide aggregated and segmented dashboards for IT asset statistics
Assign assets to departments, teams, and personnel
Generate detailed reports and analytics for IT assets
Manage the lifecycle of IT assets from deployment to retirement
Associate peripheral assets such as monitors and printers with primary assets

Integrated IT Inventory Management Console (Web-Based)

Provide detailed inventory registration and management for IT assets and equipment
Integrate asset allocation and delivery workflows across organizational units
Track operational consumption costs including parts and consumables (Cartridge, DVD, etc.)
Manage capital asset calculations for IT equipment (Case, Printer IT, etc.)
Track maintenance and modification costs for IT assets

Includes all capabilities of the Padvish enterprise antivirus solution, depending on the selected Base or Corporate edition